University of Calgary

MKTG 487 - Services Marketing - Fall 2017

Application of the managerial practices and theory related to services marketing. Topics include management and measurement of service quality, service recovery. The linking of customer measurement to performance measurement, and cross-function issues through integration of marketing with disciplines such as operations and human resources.
This course may not be repeated for credit.

Hours

  • H(3-0)

Prerequisite(s)

  • Admission to the Haskayne School of Business and Marketing 317.

Sections

  • LEC 1W 12:00 - 14:45
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