University of Calgary

OPMA 405 - Service Operations Management - Fall 2017

The management of service businesses from both a qualitative and quantitative perspective. Topics may include service design and performance measurement, service quality and recovery, managing people in service industries, service demand forecasting, scheduling, managing lineups, yield management, network optimization, and the role of information technology. Industry examples include travel and hospitality, professional services, retail, communication and transportation and banking.
This course may not be repeated for credit.


  • H(3-0)


  • Admission to the Haskayne School of Business, Operations Management 317 and Management Studies 391.


  • LEC 1MW 14:00 - 15:15
This course will be offered next in Winter 2018.
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