University of Calgary

OPMA 405 - Service Operations Management - Winter 2008

The management of service businesses from both a qualitative and quantitative perspective. Topics may include the range of businesses that are called "services," service design and performance measurements, service quality and recovery, managing people in service industries, service demand forecasting, scheduling, managing lineups, yield management, network optimization, and the role of information technology. Industry examples include travel and hospitality, professional services, retail, communication and transportation and banking.
This course may not be repeated for credit.

Hours

  • H(3-0)

Prerequisite(s)

  • Third year standing, Operations Management 317 and Management Studies 391

Sections

  • LEC 1TR 09:30 - 10:45
This course will be offered next in Winter 2009.
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