University of Calgary

Diane Bischak

  • Professor Emerita of Operations and Supply Chain Management
  • Faculty [OSCM]

Currently Teaching

Not currently teaching any courses.


Operations and Supply Chain Management


Diane Bischak applies simulation and other management science tools to improve the operational aspects of health services, working closely with physicians and other health care professionals to develop solutions that use limited health resources more effectively and efficiently.

Diane is a professor in the operations and supply chain management (OSCM) area. Diane has published articles in journals including Production and Operations Management, Management Science, IIE Transactions, Journal of Quality Technology and Health Care Management Science. She received the 2017 Dean’s Award for Outstanding Leadership in Teaching and Learning and the Dean's Teaching Award in 2002-2003 and 2012-2013.

Diane has been a Haskayne School of Business faculty member since 1999. Prior to joining, she held faculty positions with North Carolina State University, the University of Alaska Fairbanks and the University of Auckland, New Zealand. She holds a PhD in industrial and operations engineering from the University of Michigan.

Selected publications:

T. Tagimacruz, D.P. Bischak, D.A. Marshall, “Alternative care providers in rheumatoid arthritis patient care: a queueing and simulation analysis,” accepted for publication in Health Systems (2020).

F. Zaerpour, D.P. Bischak, M.B.C. Menezes, A. McRae, E.S. Lang, “Patient classification based on volume and case-mix in the emergency department and their association with performance,” Health Care Management Science, 1-14 (August 2019).

F. Zaerpour, D. P. Bischak, and M. B. C. Menezes, “Coordinated lab-clinics: A tactical assignment problem in healthcare,” European Journal of Operational Research, 263:1, 283–294 (November 2017).

M. Cepoiu-Martin and D. P. Bischak, “Policy choices in dementia care – an exploratory analysis of the Alberta Continuing Care System (ACCS) using system dynamics,” Journal of Evaluation in Clinical Practice, doi: 10.1111/jep.12790 (August 2017).

A. Ip, R. Asamoah-Barnieh, D. P. Bischak, W. J. Davidson, W. W.  Flemons, S. R. Pendharkar,  “Using process improvements to guide pulmonary function scheduling policies at an academic centre,” Canadian Respiratory Journal doi:10.1155/2016/5269374 (2016).

R. Hendijani and D. P. Bischak, “The effect of social relationships on the rate of referral to specialists,” International Journal of Operations & Production Management 36:4  (2016), 384–407.

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